The Ultimate Bundle- Heart to Heart

Domestic Shipping:

We ship out orders within 2-4 working days of receiving the order. Standard delivery will take 1-2 days after it leaves our warehouse.

Flat rate shipping of AED 15 or Free Shipping* if your order total is above AED 100. Free Shipping applies to UAE deliveries Only.

We accept Cash on Delivery in UAE and Saudi Arabia only. 

GCC Shipping

We ship out orders within 2-4 working days of receiving the order. GCC shipping takes 5-7 days. We deliver to Saudi Arabia, Kuwait, Oman, Qatar and Bahrain. Shipments cannot be delivered to PO Boxes. You must provide us with a residential/ business delivery address. Local duties/taxes if any, must be paid by the customer.

International Shipping

We can ship to most international destinations. If upon check out you do not see an option for shipping to your country, please email us at info@picpacpaw.com or message us on Instagram and we will add shipping to your country.  We are not responsible for shipping delays outside of our control. Due to COVID, the estimation for package arrival to an international country varies.

Pic Pac Paw is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Please be informed that deliveries are being processed from Saturday to Thursday excluding public holidays.

Returns: 

Pro-tip to save time and money: Measure twice, purchase once! If for any reason you would like to return your product(s), we will happily accept your return if it meets the following criteria: 

• Items must be returned or exchanged within 14 days of delivery
• Package must be postmarked within 14 days of delivery
• All items must be brand new, unwashed, and hair-free
• Include a note regarding the return with your Order Number

Send items to:

Al Quoz 4, Warehouse No. 5, Before Jashanmal Warehouse
Dubai, UAE
Phone number- 050-1443729

Refunds: 

Customers are responsible for the return shipping costs. Shipping costs from the original order will not be refunded in case of a return. We recommend using a shipping service with a tracking number, to guarantee that your product is received by us. 

Once a return or exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. If you request a return, credit is applied to your original form of payment. In case of cash refund, we will return the cash to you by bank deposit. Any bank charges for bank deposits is to be borne by the customer.

Exclusions: 

All sales of custom products and Made-to-Order items are final and not returnable. All items marked FINAL SALE on the product page will not be applicable for return or exchange.

Defects: 

In the case that your item is damaged upon arrival, please reach out to us via email within 7 days of receiving the product, in order for us to be able to replace the item. Please provide pictures of the damaged product(s).